Legal
Privacy Policy
How Ringly collects, uses, and protects your information.
Effective 2026-01-01 · Last updated 2026-06-30
Information We Collect
Account profile (name, business name, address, email, phone), billing details (Stripe-tokenized — Ringly never sees card numbers), call detail records (numbers, duration, cost), recordings if you enable them, voicemails, transcripts, and platform usage logs.
How We Use It
To provide and bill for the service, route your calls, surface call analytics, fulfill legal obligations (CALEA, subpoena response, lawful intercept), and detect fraud. We do not sell customer data.
CPNI (Customer Proprietary Network Information)
Your call records and usage data are CPNI under 47 CFR Part 64. We disclose CPNI only with your consent, as required by law, or as necessary to bill and provide the service. See our CPNI Notice for details.
Data Retention
Call detail records are retained for 5 years (industry standard, supports billing disputes, fraud investigation, and CALEA). Recordings are retained per your account's configured policy. Personal account data is retained for the life of the account plus 3 years.
Your Rights
California (CCPA/CPRA), Virginia (CDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), EU (GDPR), and UK GDPR residents can request access, correction, deletion, portability, and opt-out via [email protected].
Security
TLS 1.3 in transit, AES-256 at rest, SRTP for media, role-based access control, MFA for admin, audit logging on every sensitive action. Annual SOC 2 Type II audit on the Phase-2 roadmap.
Children's Privacy
Ringly is a business-to-business service. We do not knowingly collect data from anyone under 13.
International Data Transfers
EU and UK data may be processed in the United States subject to Standard Contractual Clauses. We will sign a DPA with any customer who requests one.
Changes
We will notify you of material changes via email and a 30-day notice posted on the site before they take effect.